Terms and Conditions xera88 —
Complete User Guide

01 Acceptance of Terms

These Terms and Conditions ("Agreement") govern your use of the website, mobile application, and all services provided by xera88 (collectively referred to as the "Platform"). This Agreement takes effect from the date you first access the Platform, whether through the official website at xera88.pro, the Android app, or the iOS app.

By using the xera88 Platform, you confirm that:

• You have read and fully understood these Terms and Conditions.
• You agree to be bound by all provisions contained in this document.
• You meet all eligibility requirements set by xera88.
• The information you provide during registration is true, accurate, and up to date.

Xera88 reserves the right to update or amend these Terms and Conditions at any time without prior notice. Continued use of the Platform following any amendment constitutes acceptance of the revised terms.

02 Membership Eligibility

To be eligible for xera88 membership and use our services, you must meet all of the following requirements without exception:

• Age: You must be at least 18 years old or the legal gambling age in your jurisdiction of residence, whichever is higher.
• Legal Capacity: You have full legal capacity to enter into a binding agreement and are not prohibited by any law or regulation from using online betting services.
• One Account: Each individual is permitted to hold only one (1) active account on xera88. Owning multiple accounts is a serious violation of these terms.
• Non-xera88 Employees: Employees, contractors, agents, and immediate family members of xera88 staff are not eligible to open an account or participate in any promotions.
• Valid Information: All personal information provided during registration must be accurate and verifiable. xera88 reserves the right to request identity verification documents (KYC) at any time.

Xera88 reserves the right to reject membership applications or close existing accounts if the above eligibility requirements are not met, without any obligation to provide an explanation.

03 Account Registration

The xera88 account registration process is designed to be quick and straightforward, but is subject to the following conditions that all new users must comply with:

• You must provide your full legal name as it appears on your official identification document.
• The phone number you register must be active and belong to you — it will be used for OTP verification and security communications.
• Your account password must be strong and must not be shared with any other party.
• You are solely responsible for all activities that occur within your account.

KYC Verification: Before the first withdrawal is processed, xera88 requires identity verification (KYC) including a copy of a valid identity card or passport. The KYC verification process is typically completed within 10 to 30 minutes on business days. xera88 reserves the right to withhold withdrawals until the KYC process is successfully completed.

Any attempt to register using a false identity, another person's information, or forged documents is a serious offense that will result in immediate account closure and appropriate legal action.

04 Deposits and Withdrawals

Xera88 offers a variety of deposit and withdrawal methods suited for users in Malaysia. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit is RM 20 for most payment methods.
• Accepted methods include bank transfer (Maybank, CIMB, Public Bank, RHB, AmBank), eWallet (Touch 'n Go, GrabPay, Boost), and FPX.
• Deposits are typically credited to your xera88 account within 1 to 5 minutes.
• Xera88 does not charge any processing fees for deposits.

Withdrawal:

• The minimum withdrawal amount is RM 50.
• The xera88 automatic withdrawal system processes requests within 2 to 3 minutes, 24 hours a day, 7 days a week.
• The bank account used for withdrawal must be in the same name as the KYC-verified xera88 account.
• Xera88 reserves the right to request additional verification before processing large withdrawal amounts as a fraud prevention measure.
• Withdrawals to third-party accounts are not permitted under any circumstances.

05 Bonus and Promotions Policy

Xera88 offers a wide range of attractive bonuses and promotions for both new and existing members. Each promotion is subject to specific terms stated on the respective promotions page. The general terms applicable to all xera88 bonuses are as follows:

• Wagering Requirements (Rollover): All bonuses are subject to wagering requirements that must be met before any bonus wins can be withdrawn. The rollover ratio for each promotion is clearly stated in the respective promotion's terms.
• One Bonus Per Account: Each bonus type may only be claimed once per account, per IP address, per device, and per household.
• Bonus Withdrawal Limit: Some bonuses have a maximum withdrawal limit. Please review the terms of each promotion carefully before claiming.
• Validity Period: All bonuses have an expiry period. Bonuses that are unused or whose rollover requirements are not met within the specified period will be automatically forfeited.
• Eligible Games: Not all games contribute equally toward rollover requirements. Certain games may be excluded from rollover contributions — please refer to the game contribution table on the promotions page.

Xera88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any attempt to abuse the bonus system, including arbitrage wagering across multiple accounts, will result in bonus cancellation and account closure.

06 Betting Rules

All betting activity on xera88 is subject to the following general rules, in addition to the specific rules applicable to each game type or sport:

• All bets are considered final once confirmed by the xera88 system. Confirmed bets cannot be cancelled or modified.
• Xera88 reserves the right to void any wager accepted due to a technical error, incorrectly displayed odds, or exceptional circumstances that clearly constitute a system error.
• In the event of a dispute regarding betting outcomes, xera88's decision is final and binding.
• The use of bots, automation tools, or any unfair method to gain an advantage in wagering is strictly prohibited.
• Xera88 reserves the right to limit betting amounts or suspend accounts where there are signs of fraudulent activity or system exploitation.

For Live Casino games, results announced by the dealer are final once the round has ended. Any technical disruption during a live game session will be resolved in accordance with xera88's responsible gaming policy.

07 Account Security

Your account security is a shared responsibility between you and xera88. Our platform employs the latest security technology, and you also play an important role in protecting your account:

• Never share your password, PIN, or OTP code with anyone — including xera88 staff. Our support team will never ask for this information.
• Enable Two-Factor Authentication (2FA) for an extra layer of security in your account settings.
• Always log out of your account after each session, especially when using a shared device.
• Report any suspicious activity or unauthorized access to the xera88 support team immediately.
• Xera88 is not liable for any losses resulting from a user's negligence in safeguarding their login credentials.

Xera88 uses 256-bit SSL encryption for all data communications, a real-time fraud detection system, and continuous account monitoring to identify any unusual activity. If we detect something suspicious, your account may be temporarily frozen for security verification purposes.

08 Prohibitions and Prohibited Activities

The following activities are strictly prohibited on the xera88 platform and will result in immediate account closure, forfeiture of balance, and possible legal action:

• Multiple Account Ownership: Registering or using more than one xera88 account, whether under your own name or someone else's.
• Money Laundering: Using the xera88 platform for any money laundering activities or financing of illegal activities.
• Bonus Fraud: Abusing the bonus system through hedge betting, fake accounts, or any other fraudulent method.
• Bot Usage: Using automation software, bots, scripts, or any technological tool to gain an unfair advantage in games.
• Hacking Attempts: Any attempt to access, disrupt, or damage xera88's systems, servers, or databases.
• False Identity: Registering with a false identity, inaccurate information, or using forged documents.
• Underage Betting: Allowing or facilitating anyone under 18 years of age to use your account for betting.

09 Account Termination

An xera88 account may be terminated in the following situations:

• At User Request: You may request account closure at any time through the account settings section or by contacting our support team. Any valid balance will be processed for withdrawal once all conditions have been met.
• Self-Exclusion: You may activate a temporary self-exclusion (24 hours to 6 months) or a permanent one via the responsible gaming tools in your account.
• Termination by xera88: xera88 reserves the right to close or suspend accounts that violate these Terms and Conditions, engage in fraudulent activity, or have been inactive for more than 12 consecutive months.

In the event of termination due to a breach of terms, xera88 reserves the right to forfeit all bonus funds and winnings obtained through fraudulent activity. Any legitimate original deposit balance may be returned at xera88's discretion upon completion of the investigation.

10 Limitation of Liability

To the extent permitted by applicable law, xera88 and its affiliates, directors, employees, agents, and service providers shall not be liable for:

• Any direct or indirect financial losses arising from the use of the xera88 Platform.
• Service disruptions, technical delays, or system errors beyond xera88's reasonable control.
• Losses arising from a user's negligence in protecting their account details.
• Third-party content or services that may be accessible through the Platform.
• Any change in local laws or regulations that affects a user's ability to use the Platform.

Xera88 provides the Platform on an "as is" basis and makes no warranties, express or implied, regarding the Platform's continued availability, accuracy, or fitness for any particular purpose. xera88's maximum aggregate liability to any user under any circumstances is limited to the net deposit amount made by that user in the 30 days preceding the claim.

11 Terms Amendment

Xera88 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. When significant amendments are made, xera88 will notify members via their registered email or through a prominent notice displayed on the Platform's homepage.

The "Last Updated" date shown at the top of this document will always reflect the current version of the Terms and Conditions. You are responsible for reviewing these Terms and Conditions periodically to ensure you are always aware of the latest changes.

Continued use of the xera88 Platform after any amendment takes effect constitutes full acceptance of the revised terms. If you do not agree with the amendments, you must cease using the Platform and close your account.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the xera88 team is ready to assist you:

• Live Chat: Available 24/7 directly within your xera88 account — the fastest way to get an immediate response.
• Email: [email protected] — for inquiries requiring documentation or detailed information.
• Response Time: Our average response time is under 2 minutes via Live Chat and under 4 hours via email.

Xera88 is committed to handling every inquiry professionally and in a timely manner. For formal complaints, please include your account number and full details of your situation so we can assist you more effectively.